Expert articles on CRM, automation and integrations
We share the practice of implementing Bitrix24 in Kazakhstani companies. No fluff or sales pitches — guides, breakdowns and real scenarios.
Inventory management in Bitrix24 in Kazakhstan: what it can do and where the limit is
What Bitrix24's built-in inventory management can really do, why it doesn't replace SNT and ESF in Kazakhstan, how to connect it with 1C and Kaspi, and when a business should move to a full WMS.
MigrationMigrating a Customer Database from Excel to Bitrix24: A Guide for Kazakhstan
A step-by-step migration of a customer database from Excel to Bitrix24 for companies in Kazakhstan: preparing the file, BIN and TOO details in the requisites, duplicates, rollback — and what an import never carries over.
GuideBitrix24 Free Plan: What You Get and When to Pay
What's actually free in Bitrix24, where the ceiling is, and when it's time for a paid plan. An honest breakdown from an integrator in Kazakhstan.
IntegrationsHow to Connect Telegram to Bitrix24: Capturing Requests, Open Channels, and the Honest Truth About Broadcasts
Three working ways to connect Telegram to Bitrix24 — the native Open Channels connector, Wazzup, and notifications via a bot. What actually works, and why mass broadcasts in Telegram just aren't going to happen.
IndustriesBitrix24 for Auto Service and Detailing: Booking, Shop Load, and Repeat Visits
How a CRM covers the entire customer journey of an auto service shop — from online booking and WhatsApp reminders to controlling bay utilization, repeat visits, and BI analytics on cars, services, and products. Based on our own projects.
MarketingWhatsApp Broadcasts via Bitrix24 and Wazzup: How to Do It Legally and Without Getting Banned in Kazakhstan
A practical guide for businesses in Kazakhstan: how to launch WhatsApp broadcasts from Bitrix24 via Wazzup and the official WhatsApp Business API without getting your number banned or violating Kazakhstan's personal data law.
IntegrationsHow to Connect Kaspi to Bitrix24: Payments, Payment Links, and Orders from Kaspi Magazin
An honest breakdown of the working ways to link Kaspi and Bitrix24: accepting payments via payment links and QR codes, issuing invoices, and pulling Kaspi Magazin orders into your CRM funnel. No promises of a magic button — just real schemes and hidden pitfalls.
AIBitrixGPT (CoPilot) in Bitrix24: How AI Works in the Sales Department — A Business Guide for Kazakhstan
Call summaries, customer replies, record auto-fill, and pipeline analysis powered by built-in AI. We break down the pricing plans, real-world scenarios, and pitfalls for KZ businesses.
IntegrationsBitrix24 and 1C Integration in Kazakhstan: Two-Way Exchange of Products, Stock Levels, Prices, and Orders
How to set up data exchange between Bitrix24 and 1C (UT, UNF, Accounting): what gets synchronized, the pitfalls, realistic timelines, and costs for businesses in Kazakhstan.
GuideBitrix24 Cloud or On-Premise: How to Choose in Kazakhstan
An honest comparison of Bitrix24 cloud and on-premise: hosting, deployment, customization, limits, cost, and security. Grounded in the realities of doing business in Kazakhstan.
AnalyticsEnd-to-End Analytics in Bitrix24: How to Measure Advertising ROI in Kazakhstan
How to connect an ad click to a deal and revenue in tenge: setting up Metrica/GA4, UTM tagging, the lead-to-money path, executive reports, and common attribution mistakes.
E-commerceBitrix24 for an Online Store in Kazakhstan: All Orders in One CRM, 1C, Kaspi, and Repeat Sales
How to consolidate orders from your website, Instagram, WhatsApp, and Kaspi into a single Bitrix24 pipeline, connect them to 1C, automate statuses and delivery, and recover abandoned carts.
ImplementationHow to Get Your Team to Actually Use Bitrix24 Instead of Sabotaging It: Onboarding, Policies, and Oversight
Deploying Bitrix24 is only half the job. We break down how to get sales reps to genuinely manage deals in the CRM: onboarding, policies, incentives, and oversight through reports.
MigrationMigrating from amoCRM to Bitrix24 in Kazakhstan: A Move Without Data Loss
What carries over when moving from amoCRM to Bitrix24, how to map fields, the risks involved, and how long the move takes. A checklist for businesses in Kazakhstan.
ImplementationCRM Bitrix24 Implementation Checklist: What to Do BEFORE You Launch the Project in Kazakhstan
What to prepare before launching a Bitrix24 implementation in Kazakhstan: processes, lead sources, roles, KPIs, and integrations. A working checklist to keep your CRM rollout from failing.
SalesSales Team KPIs and Motivation in Bitrix24: Metrics, Dashboards, and Tying Bonuses to CRM
Which 4 sales metrics to track in Bitrix24, how to build dashboards and plan/actual reports, and how to tie sales reps' bonuses to CRM data — with formulas tailored to the Kazakhstan market.
MarketingHow to Stop Losing Leads from Instagram and WhatsApp: One Pipeline in Bitrix24 via Wazzup (Kazakhstan)
Inquiries from direct messages and messengers slip through the cracks between sales reps. We break down how to consolidate them into a single Bitrix24 pipeline via Wazzup, and how to automate responses and lead distribution.
CRMHow to Choose a CRM for Business in Kazakhstan
We compare Bitrix24, amoCRM, and other popular CRM systems for Kazakhstani businesses. What matters: localization, integrations with banks and telecom operators, and pricing in tenge.
PricingHow Much Does Bitrix24 Implementation Cost in Kazakhstan
A breakdown of Bitrix24 implementation costs: licenses, configuration, integrations, and training. Real prices in tenge for both cloud and on-premise editions.
IntegrationsHow to Connect Wazzup to Bitrix24: A Step-by-Step Guide
Connecting WhatsApp, Instagram, and Telegram to Bitrix24 via Wazzup. Choosing between Personal and Business API, avoiding common pitfalls, and configuring chat routing.
Practice5 Common Mistakes When Connecting Wazzup to Bitrix24 (and How to Avoid Them)
Companies often connect Wazzup to Bitrix24 on their own and end up losing leads or getting their WhatsApp number blocked. We break down the key mistakes and what to do instead.
TelephonyAsterisk + Bitrix24: Step-by-Step SIP Connector Setup in Kazakhstan
A technical guide to connecting your own Asterisk PBX to Bitrix24 via SIP providers in Kazakhstan. Call routing, call recording, IVR, and reporting.
ComparisonBitrix24 vs amoCRM: Which to Choose for Business in Kazakhstan
A detailed comparison of the two leading CRMs in Kazakhstan. When amoCRM is the better fit, when Bitrix24 is, and how they differ in pricing, integrations with local services, and support.
SalesSales Pipeline in Bitrix24: How to Set It Up From Scratch in 1 Day
A step-by-step guide to building a working sales pipeline in Bitrix24: stages, required fields, access permissions, and manager filters. A concrete example for B2B services.
AutomationBusiness Processes in Bitrix24: 12 Ready-Made Automation Scenarios
A catalog of ready-made business process scenarios we have implemented in real-world projects. You can copy them directly or use them as inspiration for your own automation.
IndustriesBitrix24 for Medical Clinics: How to Cut No-Shows from 30% to 5%
Concrete CRM scenarios and configurations for dental practices, multi-specialty clinics, and medical centers. Online booking, reminders, recurring appointments, and NPS surveys.
Need implementation, not an article?
We will analyze your task in a free 30-minute audit: what to implement first, which integrations you need and how much it costs in tenge.
Want to implement what we write about?
30 minutes of audit — and you know what and how to set up in your CRM.