We connect telephony to Bitrix24: every call lands in the CRM
We do not sell numbers and we do not replace your operator — we connect it to Bitrix24. Call recording, the client card on an incoming call, one-click dialling and reports by manager.
How do you connect telephony to Bitrix24 in Kazakhstan?
There are three workable options. The first is to rent a number directly in Bitrix24: in Kazakhstan this is only possible with the operator Eurasian Telecom, as stated in the Bitrix24 documentation. The second is the SIP connector: it fits if your operator provides a server address, login and password; all telephony features are available, including talking straight from the browser, but a paid connector licence is required. The third is a ready-made operator app from the Bitrix24 Market: Kaztehnosvyaz and Kcell have these, but in this mode you cannot talk in the browser or in the mobile app. If the operator provides an IP-based trunk without a login and password, an intermediate Asterisk is needed.
Data on operators and connection methods was verified against operators' official websites and the Bitrix24 documentation in September 2026.
Telephony That Works for Your CRM
What the Telephony and Bitrix24 Bundle Can Do
A complete sales toolkit: from call recording to per-agent reporting.
Virtual PBX
One company number, employee extensions, call forwarding, and ring groups. Works in the office, remotely, and on mobile devices.
Call Recording and Storage
Every conversation is recorded and stored. Listen to calls right inside the deal card, monitor quality, and review disputed situations.
Client Card on Calls
On an incoming call, the client card pops up instantly: who is calling, which deal, and contact history. Agents respond by name and in context.
One-Click Dialing
Dial straight from the CRM by clicking a number. No need to switch to a phone and dial manually — the call and its recording land in the deal immediately.
Voice Menu (IVR) and Routing
Greeting, department selection, and distribution by agent and working hours. Clients reach the right employee without manual transfers.
Missed Calls → Tasks
No missed call is ever lost: the system creates a task for the responsible agent and reminds them to call back. The callback is logged too.
Call and Agent Reports
Call volume and duration, missed-call rate, and load by employee and time of day. See who handles inquiries and how well.
Conversation Transcription
Calls converted to text for quick review, content search, and quality control without listening to the entire recording.
Call Tracking
Dynamic number substitution by ad source — see which channel drives calls. Analytics are linked to deals in Bitrix24.
Not Just a Number — Telephony Inside Your Processes
Official Bitrix24 Partner
We set up telephony as part of your CRM, not separately. Calls, deals, tasks, and reports all live in one system.
Asterisk Tailored to Your Needs
A flexible Asterisk/SIP PBX: complex routing scenarios, queues, schedules, and multi-level IVR — configured to fit your real processes.
Local Kazakhstan Operators
We connect SIP and mobile operators in Kazakhstan and port your existing numbers. We work with the specifics of local telecom.
Support and Maintenance
We don't disappear after launch: we monitor call quality, refine scenarios, and help with any questions under the SLA.
Telephony Providers and Channels
We connect almost any telephony to Bitrix24 — from your own Asterisk PBX to cloud solutions and Kazakhstan operators.
From Request to Working Telephony
A transparent process: we agree on the setup, configure the PBX and the Bitrix24 integration, and train your team.
Audit and Setup Plan
We review how your calls flow today, how many employees you have, and what scenarios you need. Then we propose a PBX setup and provider.
PBX and Number Configuration
We deploy Asterisk or connect an operator, set up extensions, queues, IVR, working hours, and call forwarding.
Bitrix24 Integration
We link telephony to the CRM: pop-up cards, recordings in deals, one-click dialing, missed calls as tasks, and reports.
Testing and Training
We run through inbound and outbound scenarios, verify recording and routing, and train agents to work from the CRM.
Launch and Support
We go live, monitor call quality, and refine scenarios as your team grows.
Four ways to bring telephony into Bitrix24
The choice depends on exactly what your operator provides and which scenarios you need.
| Method | What is required from the operator | Limitations | When to choose it |
|---|---|---|---|
| Renting a number in Bitrix24 | Nothing — the number is taken inside the portal itself | In Kazakhstan available only from Eurasian Telecom | You need a new number and minimal setup |
| SIP connector | Server address, login and password | A paid SIP connector licence is required; up to 10 cloud connections | The operator provides SIP registration and you need to talk in the browser |
| Operator app from the Market | Install the app and configure it per the instructions | You cannot talk in the browser or in mobile Bitrix24, and there is no call transcription | The operator already has a ready-made connector |
| Your own Asterisk | An IP-based trunk or an E1 stream | A server and ongoing maintenance are required | Branch offices, complex routing, analogue lines, an operator without Bitrix24 support |
How each operator gets along with Bitrix24
"Not declared" does not mean "does not work": this is standard SIP, which connects through the SIP connector or Asterisk.
| Operator | SIP trunk or registration | Own cloud PBX | Bitrix24 integration declared | Tariffs published |
|---|---|---|---|---|
| Kaztehnosvyaz (KTS) | Yes | Yes | Yes — a free app in the Bitrix24 Market | Yes |
| Kcell, virtual PBX | Yes, SIP registration | Yes | Yes — direct integration and official instructions | Yes |
| Eurasian Telecom | Yes | Yes | Yes — the only one in Kazakhstan whose number can be rented directly in Bitrix24 | Partly |
| SMARTNET | Yes, SIP trunk | Yes | Not declared | No |
| Beeline Business | Yes, SIP trunk | Yes | Not declared; the PBX works only with corporate mobile numbers | Partly |
| Kazakhtelecom | SIP telephony declared | Not disclosed | Not declared | No |
Frequently Asked Questions About Telephony
Connect Telephony to Bitrix24
We'll show you, using your own example, how calls turn into deals and reports. Send a request or call +7 701 960 13 11.