Telegram integration with Bitrix24
We bring every Telegram inquiry into the CRM: a native Open Channels connector, a bot for leads, and notifications. Messages land in the client card, and deals are created from chat. We'll honestly explain why mass broadcasts in Telegram won't happen.
What the Telegram and Bitrix24 setup gives you
Telegram × Bitrix24: what we set up
We build the setup around your flow of inquiries — from a connector bot to omnichannel with other messengers.
Open Channels
Messages from Telegram land in Bitrix24 Open Channels and in the client card.
Bot for leads
A Telegram bot receives inquiries and creates deals — no incoming lead is lost.
Notifications via the bot
Managers and executives receive notifications about deals and tasks right in Telegram.
Distribution among operators
Conversations are automatically distributed among managers according to queue rules.
Deals from chat
A deal or lead is created from the conversation in one click, with the history in the card.
Omnichannel
If needed, we add WhatsApp and Instagram via Wazzup — all in one window.
Why connect Telegram with us
Honest about broadcasts
The bot only replies to those who message first: there will be no mass broadcasts in Telegram — we'll explain the limits upfront.
Official partner
A Bitrix24 and Wazzup partner in Kazakhstan: we set things up correctly and without circumventing Telegram's rules.
Single window
We bring Telegram, WhatsApp, and Instagram into one CRM — the manager works from a single place.
Support after launch
We maintain the setup, configure bot workflows, and set up inquiry distribution.
How we connect Telegram
A transparent process — from an audit of your inquiry flow to working Open Channels.
Inquiry audit
We review where your Telegram leads come from and how they should be handled in the CRM. We propose a connection method.
Creating the bot
We set up a Telegram bot and connect it to Bitrix24 Open Channels.
Rules and distribution
We configure conversation distribution among operators, auto-replies, and deal creation from chat.
Notifications and deals
We connect team notifications via the bot and link chats to the sales pipeline.
Launch and support
We test the flow, train the managers, and support the setup after launch.
Frequently asked questions — Telegram
We'll bring Telegram into your CRM
A free 30-minute audit: we'll review your flow of Telegram inquiries and propose a connection approach for your business.