Bitrix24 support and development after launch
We provide support under an SLA agreement: response within 1 hour, enhancements for new requirements, staff training, monitoring, and updates. We also take over systems implemented by other vendors.
What support covers
We define the scope of work in the SLA agreement. The mix is tailored to your system and workload.
Support desk
We handle requests by email, messengers, and phone. Response within 1 hour during business hours.
Enhancements and development
New fields, pipeline stages, business processes, reports, and automation as your business needs grow.
Configuration and fixes
We resolve issues with access rights, automation rules, integrations, and scenarios that have stopped working.
Staff training
We onboard new managers, run review sessions, and prepare concise guides tailored to your processes.
Monitoring and updates
We monitor the portal and integrations, manage Bitrix24 updates, and ensure compatibility.
Consulting
We advise how to solve a task with standard features and recommend the most cost-effective solutions.
Support operating mode
How to set up support
We onboard without disrupting your team's work.
Audit of the current system
We review how the portal is configured, what integrations and customizations exist, and document risks and weak points.
Agreement and SLA
We agree on the scope of work, communication channels, and response times. Cost depends on the frequency of requests.
Handover to support
We obtain access, document the processes, and, if needed, tidy up the configuration before going live.
Work under the agreement
We accept requests, deliver enhancements, train staff, and report on completed work.
Why our support
Official partner
We work with Bitrix24 as a certified partner in Kazakhstan. We know the platform and its limitations.
Clear SLA
Response times and communication channels are fixed in the agreement. You always know when your request will be picked up.
We take over others' implementations
We take over systems configured by other vendors for support after an audit of the current state.
One team for every task
Support, enhancements, integrations, and training from a single partner, with no passing the buck.
What we support and connect
We maintain the portal itself and the entire set of integrations around it.
Frequently asked questions about support
Need Bitrix24 to run reliably?
We'll audit your current system and propose an SLA tailored to your workload. We also take over others' implementations.