FAQ — everything people usually ask

The contract is signed by sole proprietor «IT Technology» (IIN 990720301374), registered in Kazakhstan; we are a VAT payer. The other party is the client's Kazakhstani legal entity or sole proprietorship. Payment is in tenge by bank transfer, VAT included. Full details are on the Contacts page and in the contract.

We have a standard service agreement, which we provide on request. For large projects and government clients, we prepare a custom agreement with legal counsel from both sides. Approval typically takes 3-7 business days.

The contract sets out the termination procedure: you pay for the work actually completed, and we hand over everything we have done (documentation, access credentials, configurations). There are no penalties for exiting. This is in our interest as well - we do not work with clients under compulsion.

All customizations we build to your specification are your intellectual property. We hand over the source code, documentation, and instructions. You can transfer it to another contractor or maintain it yourself.

Yes, we sign a non-disclosure agreement before work begins. For projects involving especially sensitive data (healthcare, finance), we use an extended NDA with a specific list of the information to be protected.

In stages, with delivery milestones. The standard schedule is: 30% advance at signing, 40% after the demo of the configured system, and 30% after training and final acceptance. For large projects, there are more intermediate milestones.

No, we do not offer installment plans. Payment is per the contract: prepayment and milestone payments for implementation, monthly in advance for support. The procedure and deadlines are fixed in the contract and the invoice.

Bank transfer against an invoice, in tenge, VAT included. We invoice your legal entity or sole proprietorship; closing documents are an act of completed work and an electronic VAT invoice.

If new requirements arise during the project that fall outside the original scope, we document them in an addendum with a cost estimate. There are no unexpected after-the-fact invoices. If the added complexity is our responsibility (we underestimated it), we complete the work at our own expense.

Yes - for 30 days after project delivery, all minor fixes and bugs are addressed free of charge. After that, work is covered under a support subscription or billed at an hourly rate.

Only the implementation specialist responsible for your project (one person) and their manager (for quality control). All access is granted on a least-privilege basis. After project delivery, our accounts are deleted or deactivated at your discretion.

All client passwords are kept in a secure password manager with two-factor authentication. Access is limited to the project's implementation specialist. After delivery, the passwords are automatically removed from our storage, and we recommend that you change them.

In the cloud version, on the vendor's servers (Russia and its data centers). In the on-premise version, on your own server in the location you choose (Kazakhstan, the EU, or your own). For healthcare and government clients, we typically use the on-premise version with data localized in Kazakhstan.

Nothing. This is your data; we only configure the system. After project delivery, we have no access to your client conversations or chat history.

Yes. We assist with configuring client consents, the personal data processing policy, and storage localization for regulated industries (healthcare, finance, the public sector). We have experience passing audits by the Ministry of Health and the Communications Committee.

Yes. We have experience working with national companies and government bodies. We understand the specifics of procurement through Samruk-Kazyna and goszakupki.kz. We work with 100% data localization in Kazakhstan.

Yes. We prepare the documents for government procurement (charter, licenses, track record, references) and participate in tenders alongside you. For major tenders, the bid is prepared within 5 business days.

Yes. Bitrix24 supports a Kazakh-language interface. We configure document templates, business processes, and mailings in Kazakh. For bilingual companies, the system operates in two languages simultaneously.

It depends on the scope. The standard setup is one implementation specialist serving as project manager, with support from integration specialists (telephony, 1C, web) as needed. For large projects, a dedicated team of 3-5 people is assigned.

A single project manager from the moment the contract is signed through to delivery. You will have their phone, WhatsApp, and email. All questions go through them - there is no need to figure out who is responsible for what.

Yes, we hold Bitrix24 implementation certifications and renew them regularly as new platform versions are released. We provide PDF copies on request.

We have a rule: every project is run by at least two people (a primary specialist plus a backup who is up to speed). If the primary specialist leaves, the backup continues without losing momentum. All project knowledge is duplicated in our internal knowledge base.

Yes. Bitrix24 offers a 15-day free trial on any plan. Within 1-2 days, we can configure a basic scenario tailored to your business in this trial - you can see how it works and then make your decision.

Yes, and we often recommend this approach for companies of 50 people or more. We implement it in one department (usually sales), refine the processes, and then roll it out to the other departments based on the feedback. This minimizes the risk of the system not taking hold.

There is no money-back guarantee in IT implementation (it is a service, not a product). However, we work with you at every stage - the demo, training, and feedback. If something is not right at the demo, we revise it before launch. After launch, revisions are free for the first 30 days.

Technically, yes - the free plan covers the basics. But for a single person, a CRM is excessive in most cases. If you have one salesperson, Excel or Notion is a better fit. Bitrix24 starts to make sense from 3 or more people, or with complex recurring processes.

Yes. All your data can be exported in standard formats (CSV, or JSON via the API). We do not create vendor lock-in. If you decide to switch, we will help you migrate (a paid service, handled as a separate project).

We deliver most projects in Kazakhstan remotely: video meetings, demos via screen sharing, and system configuration over the internet. In-person meetings in Almaty are available at the client's request or for large projects with a sizable team.

Basic training takes 1-2 hours per manager. We run it as a live video call and record it for anyone who missed it or for new hires. We can also conduct it at the client's office.

Yes. Custom dashboards via the Bitrix24 BI tool or external systems (Power BI, Looker Studio) connected to your CRM data. From 80,000 tenge per dashboard built for a specific need.