Business IP telephony in Kazakhstan: how to choose and what it costs
No operator advertising: how IP telephony differs from a regular line, what makes up the monthly price, which Kazakhstan operators declare Bitrix24 integration and what it takes for every call to land in the CRM. We do not sell numbers — we connect your operator to the CRM.
How much does business IP telephony cost in Kazakhstan?
The monthly price has four parts: renting a landline or mobile number from the operator, outbound minutes (inbound is free with most operators), a cloud PBX subscription per employee and — if calls must land in the CRM — a Bitrix24 SIP connector licence or the operator’s Market app. Kazakhstan operators publish tariffs differently: Kcell and Kaztehnosvyaz openly, Beeline Business and Eurasian Telecom partly, SMARTNET and Kazakhtelecom on request. Our connection work for Bitrix24 takes 4–8 hours and is fixed in the contract.
Operator tariffs change — request the current price list before choosing. The operator comparison below was verified in September 2026.
Why a sales team needs IP telephony
IP telephony versus a regular line
A regular number rings one phone. An IP number lives on the internet and follows the rules you set.
The number is not tied to a place
An Almaty landline number takes calls in Astana, at a manager’s home and in the mobile app. Moving office does not change the number.
Queues and routing
An inbound call goes to a free manager rather than everyone at once; a regular client reaches their own owner. Voice menu and working hours.
Recording and transcription
Every conversation is saved; with AI transcription in Bitrix24 — as text too, with an automatic summary.
Reports per manager
How many calls, how many missed, average duration, call-to-deal conversion — without manual counting.
Keeping your number
An existing landline or mobile number is usually ported to a SIP operator or connected via a trunk — clients change nothing.
Price per minute, not per line
No charges for “channels” or PBX hardware in the office: a cloud PBX scales by adding an employee.
How each operator gets along with Bitrix24
“Not declared” does not mean “does not work”: it is standard SIP that connects through the SIP connector or Asterisk.
| Operator | SIP trunk or registration | Own cloud PBX | Bitrix24 integration declared | Tariffs published |
|---|---|---|---|---|
| Kaztehnosvyaz (KTS) | Yes | Yes | Yes — a free app in the Bitrix24 Market | Yes |
| Kcell, virtual PBX | Yes, SIP registration | Yes | Yes — direct integration and official instructions | Yes |
| Eurasian Telecom | Yes | Yes | Yes — the only one in Kazakhstan whose number can be rented directly in Bitrix24 | Partly |
| SMARTNET | Yes, SIP trunk | Yes | Not declared | No |
| Beeline Business | Yes, SIP trunk | Yes | Not declared; the PBX works only with corporate mobile numbers | Partly |
| Kazakhtelecom | SIP telephony declared | Not disclosed | Not declared | No |
Four ways to bring telephony into Bitrix24
The choice depends on what your operator provides and which scenarios you need.
| Method | What you need from the operator | Limitations | When to choose |
|---|---|---|---|
| Renting a number in Bitrix24 | Nothing — the number is taken inside the portal | In Kazakhstan available only from Eurasian Telecom | You need a new number and minimal setup |
| SIP connector | Server address, login and password | Paid SIP connector licence; up to 10 cloud connections | The operator provides SIP registration and you need in-browser calls |
| Operator app from the Market | Install the app and configure per instructions | No calls in the browser or the Bitrix24 mobile app, no transcription | The operator has a ready connector |
| Your own Asterisk | IP trunk or E1 stream | Requires a server and maintenance | Branches, complex routing, analogue lines, an operator without Bitrix24 support |
Five questions before signing with an operator
Answering them saves a month of rework.
Do you need calls in the browser and mobile app?
If yes, an operator app will not do — you need the SIP connector or Asterisk.
Which numbers do you already have?
Landline, mobile, toll-free: check with the operator whether they can be ported or trunked so you do not change the number on business cards and ads.
How many employees and branches?
Up to 10 connections the SIP connector is enough; several offices and complex routing call for Asterisk.
Where are recordings stored?
At the operator, in Bitrix24 or on your own server — this determines retention, access and storage cost.
Who is responsible when “it does not ring”?
Fix the boundary of responsibility between operator and integrator in the contract — with us it is a telephony SLA.
Frequent questions about IP telephony
We will connect your operator to Bitrix24
In a free 30-minute audit we will say which connection method suits your operator and name the price and deadline in the contract.