Terms of Use and Service

Who we are and what these terms cover

The website ittechnology.kz is owned by the individual entrepreneur (sole proprietor) Aleksandr Yuryevich Zaikin (IE “IT Technology”, IIN 990720301374, 164 Otemisuly St., Shanyrak-1, Almaty 050061, Kazakhstan; hereinafter “we” or “IT TECHNOLOGY”), an official Bitrix24 partner in Kazakhstan. Bank details are on the Contacts page and in the contract.

These terms describe how to use the site, what the published prices mean, and how we conclude contracts, accept payment and issue refunds. By continuing to use the site or sending a request you agree to them.

A specific project is governed by the signed contract. If the contract and these terms differ, the contract prevails.

Prices on the site are not a public offer

Prices, plans, calculator estimates and service descriptions on the site are for guidance. They do not constitute a public offer and are treated as an invitation to make offers (paragraphs 4 and 5 of Article 395 of the Civil Code of the Republic of Kazakhstan): they are an invitation to discuss your task and receive a commercial proposal, not an obligation to contract on exactly these terms with anyone who responds.

All prices are IT TECHNOLOGY prices, in tenge, VAT included (we are VAT-registered). Bitrix24 license prices include the partner’s work on plan selection, paperwork and setup, which is why they differ from the price list on bitrix24.kz.

The calculator gives a preliminary estimate based on the parameters you enter. The final cost of work is fixed in the commercial proposal and the contract after we review the task; the cost of support is set in the contract and the SLA.

We may change prices and the scope of services on the site without notice. The price in a signed contract does not change; the price in an issued invoice is valid for the payment period stated in the invoice or the contract.

How a contract is concluded

• you send a request via the site, write to us or call us;
• we clarify the task — by phone or in a free audit; the audit creates no obligations;
• we prepare a commercial proposal with the scope of work, timeline and price;
• we sign a contract between IE “IT Technology” and your legal entity or sole proprietorship and issue an invoice;
• we start work after the contract is signed and payment is received as set out in it.

A request from the site is an enquiry, not an order: it creates no contractual obligations for you or for us until a contract is signed.

Payment

Payment is by bank transfer in tenge against an invoice, VAT included; invoices are issued by IE “IT Technology”. The payment procedure and schedule (prepayment, milestones, monthly support fees) are fixed in the contract. Other payment methods are possible only by agreement recorded in the contract.

We issue an invoice for every payment. After the services are rendered (for support — at the end of each month) and after a license is delivered, we sign an acceptance certificate (act of completed work) and issue an electronic VAT invoice with VAT shown separately.

If payment for a milestone or the next month of support is late, we may suspend the work or support until it is received, and the contract deadlines shift by the length of the delay, unless the contract provides otherwise. Liability for late payment is governed by the contract and the law of the Republic of Kazakhstan.

Bitrix24 licenses are paid in advance for the chosen period: cloud — one month or one year; on-premise (box) — a one-time license fee with 12 months of updates. Once payment is received, we register the license with the rights holder and activate it.

We do not accept payment in foreign currency or in cash.

Refunds and cancellation

Implementation, integration and support services:

• you may withdraw from the contract at any time — this is your right under Article 686 of the Civil Code of the Republic of Kazakhstan; to do so, notify us in writing at info@ittechnology.kz. For support, the contract or the SLA may set a notice period;
• on withdrawal you pay for the work actually performed up to the date of notice and the expenses we have actually incurred — with no penalties or exit fees; everything done by then (settings, customisation code, documentation, access credentials) is handed over to you;
• within 5 business days of receiving your notice we send an act of completed work with a calculation of the work performed and the expenses; if within 5 business days you neither sign it nor send reasoned objections, the act is deemed accepted;
• the unearned part of the prepayment is refunded to the account it came from within 10 business days after that act is signed or deemed accepted;
• work accepted under a signed act of completed work and paid for is non-refundable; minor fixes and correction of errors in what we configured are free of charge for 30 days after project handover — see the Guarantees page;
• a month of support paid for but not yet started is refunded in full; a month already in progress is refunded pro rata for the remaining days, unless the contract provides otherwise;
• the Bitrix24 portal and the accounts in it remain yours; you can revoke our staff’s access at any time. Handling of the data you provided for the work is governed by the contract and the NDA.

Bitrix24 licenses:

• a license is the right to use the Bitrix24 software; its use is governed by the rights holder’s end-user license agreement (for the cloud — published on bitrix24.kz, for the on-premise edition — included in the distribution package), which is deemed concluded when you start using the software;
• once the license has been registered with the rights holder (cloud — from the start of the paid period, on-premise — from the moment the key is issued) no refund is possible: the right to use the software has already been granted to you, and what has been performed under the contract is not returnable (paragraph 4 of Article 403 of the Civil Code of the Republic of Kazakhstan). When you switch to another cloud plan, Bitrix24 recalculates the unused days and carries them over to the new plan;
• until the license has been registered with the rights holder, the order can be cancelled — we refund the payment received less bank fees.

Refunds go to the same payer and the same account the payment came from. No cash refunds.

What we guarantee

We guarantee the price in tenge fixed in the contract, the milestone deadlines set in the contract, an NDA before work starts, 30 days of free fixes after handover and the response times under the support SLA — see the Guarantees page for details. All settings, the code of customisations made to your specification, documentation and access credentials remain with you: the Bitrix24 portal is yours, and if you change contractor we hand over everything needed.

We do not guarantee growth in sales, conversion or other business metrics: they depend on your team, the market and the decisions you make. Figures in case studies and articles are results of specific projects, not a promise of the same outcome.

The site and its content

Texts, images, design, source code, blog articles and the calculator belong to IT TECHNOLOGY or are used under license, and are protected by the copyright legislation of the Republic of Kazakhstan. Articles may be quoted to the extent justified by the purpose, with the author (IT TECHNOLOGY) and the source credited — on websites please add an active link; copying pages, design or code in full is not allowed.

Logos and names of Bitrix24, Wazzup, 1C, Kaspi, amoCRM, WhatsApp, Telegram and other products belong to their rights holders and are mentioned on the site to indicate compatibility, integration or comparison. The “official Bitrix24 partner” status is confirmed by the partner card on bitrix24.kz (www.bitrix24.kz/partners/partner/28254774/).

Blog articles and FAQ answers are general information as of the publication date, not advice on your specific situation. Before making decisions that involve money, taxes or personal data, check the details with us or with a specialist in the relevant field.

The site is provided “as is”. We do our best to keep it running, but, to the extent permitted by the law of the Republic of Kazakhstan, we are not liable for unavailability of the site or of third-party services (Bitrix24, messengers, payment systems), or for losses from using information on the site otherwise than under a contract with us.

Personal data

How we process the data you leave in forms and what goes to analytics systems is described in the Privacy Policy. You give consent to data processing by ticking the checkbox in the form, on the terms of that policy; the form cannot be submitted without it.

Governing law and disputes

These terms, and any contract concluded with us, are governed by the law of the Republic of Kazakhstan.

We resolve disagreements by negotiation first: write to info@ittechnology.kz and we reply within 10 calendar days of receiving your message. If no agreement is reached, the dispute is heard by a court under the Civil Procedure Code of the Republic of Kazakhstan: disputes with legal entities and sole proprietors — in the specialised inter-district economic court (claims against us — in Almaty), unless the contract provides otherwise.

Our services are addressed to businesses, and we normally contract with a legal entity or a sole proprietor. If you nevertheless contact us as an individual for personal rather than business needs, your rights are additionally protected by the Law of the Republic of Kazakhstan “On Protection of Consumer Rights”: nothing in these terms limits those rights, and these terms apply to you only insofar as they do not conflict with that law; you may also bring a claim in the court at your place of residence.

Changes to these terms

We may update these terms; the current version is always on this page, with the date at the top. A new version does not apply to contracts already signed.