The cost of a Bitrix24 implementation comes down to three components: the platform license, configuration and integration work, and optional ongoing support. Below we outline how much each component costs in tenge for a typical Kazakhstani business in 2026.
1. Bitrix24 license
Cloud edition
- Basic: 13,000 ₸/month — up to 5 users. Suited to micro-businesses.
- Standard: 38,000 ₸/month — up to 50 users. The most common choice for small businesses.
- Professional: 76,000 ₸/month — up to 100 users, with advanced workflows.
- Enterprise: from 190,000 ₸/month — from 250 users, with BI and advanced analytics.
| Plan (cloud) | Price per month | Users |
|---|---|---|
| Basic | 13,000 ₸ | up to 5 |
| Standard | 38,000 ₸ | up to 50 |
| Professional | 76,000 ₸ | up to 100 |
| Enterprise | from 190,000 ₸ | from 250 |
On-premise edition
The on-premise license is bought for 12 months and costs more upfront than the cloud: from 586,000 ₸ for the entry edition for 12 users to 6,939,000 ₸ for the Enterprise license for 1000+ users, prices excl. VAT. Renewing on time costs 30% of the full license price. You also need your own server. It makes sense for large companies or when maximum customization is required.
2. Implementation and configuration
- CRM implementation (pipelines, fields, permissions, training): from 400 000 ₸/month for the first 2 months, then 200 000 ₸/month.
- Wazzup connection (WhatsApp + Instagram): from 30,000 ₸.
- IP telephony + Bitrix24 integration: from 50,000 ₸.
- Two-way data exchange with 1C: from 100,000 ₸.
- Custom business processes and automation robots: from 80,000 ₸.
3. Post-launch support
After implementation, the system requires ongoing support: onboarding new employees, adjustments to accommodate business changes, updates, and incident handling. At IT TECHNOLOGY, ongoing support starts in month 3 and costs from 200,000 ₸/month: SLA support with a 1-hour response during business hours, plus improvements. What is and is not included is on the guarantees page.
How to save money without sacrificing quality
- Start with a minimum viable scope: one pipeline plus 1–2 channels. Scaling up is easier once you have a working system in place.
- Choose a ready-made industry solution if your niche is standard (healthcare, real estate, e-commerce).
- The cloud edition is cheaper and faster to deploy — switching to on-premise only makes sense when there is a proven need.
- Match the plan to your needs rather than buying with a margin: Bitrix24 licenses cost the same from a partner as from the vendor, so the savings come from the right plan and annual billing.
