TI Detailing: CRM для двух филиалов премиального детейлинга

The goal was to unify operations across two cities, automate orders and service tracking, and provide clear analytics on branch performance.

• A single sales pipeline for both branches
• Service delivery tracking
• Automated document generation
• BI analytics on workload and sales

1. 1
   Two on-premise instances

   Separate Bitrix24 on-premise editions for Almaty and Astana sharing a single sales pipeline.
2. 2
   Service workflow

   A custom service-management workflow with automatic stage transitions.
3. 3
   Documents

   Automated document generation for each deal.
4. 4
   BI analytics

   Detailed BI dashboards: analytics on vehicles, services, and parts per workshop — workload, revenue, and technician performance for each branch.
5. 5
   Channels

   WhatsApp (Wazzup), Facebook Leads, Tilda, and IP telephony.

The CRM now covers the entire customer journey, from booking to vehicle handover. Deals move through their stages automatically, and BI dashboards show the performance of each technician and branch in real time.

• The CRM covers the entire customer journey, from booking to vehicle handover
• Deals move through their stages automatically
• BI dashboards show the performance of each technician and branch