Bitrix24 vs 1C:CRM
A CRM inside 1C or a separate system with sales channels: what to choose for a business in Kazakhstan.
| Parameter | Битрикс24 | 1С:CRM |
|---|---|---|
| How it is built | cloud or on-premise, works in the browser and the app | a configuration on the 1C:Enterprise 8.3 platform or a module inside 1C:Trade Management, KA2 and ERP |
| Starting cost | free plan, paid plans from 13 000 ₸/month per company✓ | PROF for Kazakhstan 62 100 ₸ for 1 seat, plus client licenses, the 1C platform and an ITS subscription |
| 20 users | Standard: 364 800 ₸ per year paid annually, up to 50 users | CRM PROF licenses for 21 seats from 579 600 ₸ one-off, plus platform licenses and yearly ITS |
| Link to 1C accounting | exchange with 1C through a module, set up separately | the module works right in the 1C database: stock, prices and documents with no exchange✓ |
| WhatsApp, Telegram, Instagram | Open Channels and Wazzup in the client card✓ | through apps for 1C:CRM; check the set for the Kazakhstan version with a franchisee |
| Telephony | built-in, SIP connector, your own PBX | Asterisk, cloud and office PBXs through integration |
| Mobile access | app for iOS and Android✓ | web client; the iCRM app for iOS is announced for version 3.1 |
| Launch | the cloud works on the day of payment✓ | needs the 1C platform, a server or file database and a franchisee for implementation |
| Tasks, chats, portal | tasks, projects, chats, drive and CRM in one portal✓ | tasks and assignments inside the CRM |
| Who implements in Kazakhstan | Bitrix24 partners | 1C franchisees |
Pros of Битрикс24
- ✓ The client's messengers, calls and email in one card
- ✓ Fast start in the cloud with no server and no platform licenses
- ✓ A free plan and one price per company, not per seat
- ✓ Tasks, chats and a mobile app for the whole team
Pros of 1С:CRM
- ✓ The CRM lives right inside the 1C database, with no exchange between systems
- ✓ A Kazakhstan version with local banks, VAT rates and regions
- ✓ Licenses are bought once, plus a yearly ITS subscription
- ✓ A familiar environment for accounting, with franchisees nearby
Companies where sales go through WhatsApp, Instagram, calls and the website, managers work from their phones, and the head needs the pipeline and tasks in one place. Bitrix24 connects to 1C through an exchange.
Companies where all work already happens in 1C:Trade Management, KA2 or ERP, sales are tightly tied to the warehouse and documents, and there is an in-house IT specialist or a franchisee on support.
1C:CRM is strong where sales cannot be separated from accounting: the module works right inside the 1C database. Bitrix24 wins on sales channels, mobility and launch speed, and connects to 1C through an exchange. For most trading and service companies in Kazakhstan the working setup is: clients and conversations in Bitrix24, accounting and documents in 1C.
FAQ
Can I work in Bitrix24 and keep accounting in 1C?
Yes, this is the most common setup. Clients, conversations and deals live in Bitrix24, while products, stock, invoices and payments sync with 1C through the exchange module.
Is there a Kazakhstan version of 1C:CRM?
Yes, "1C:CRM for Kazakhstan" is released by 1C and 1C-Sapa: Standard, PROF and CORP editions and modules for 1C:Trade Management, KA2 and ERP. It is sold and implemented by 1C franchisees.
Which is cheaper: Bitrix24 or 1C:CRM?
The payment models differ. Bitrix24 is a subscription per company, 1C:CRM is one-off licenses per seat plus platform licenses and a yearly ITS subscription. The 1C prices in the table come from the recommended price list on solutions.1c.ru as of 11.11.2026; a franchisee gives the exact estimate.
When is 1C:CRM the better choice?
When the whole company already works in 1C:Trade Management, KA2 or ERP, sales cannot be separated from the warehouse and documents, and messengers and mobile work are secondary.
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