Bitrix24 for Restaurants, Cafes and Food Delivery in Kazakhstan
Table reservations, delivery orders from every channel, a banquet pipeline, loyalty and review management — Bitrix24 for food service.
What usually hurts in this industry
We see these problems at almost every company in the niche when we run an audit.
Reservations in a paper log
Table bookings kept in the host's notebook get lost during the rush, leading to double-seatings and overlaps — the guest is unhappy from the door.
Delivery from 5 channels
Orders from Instagram, WhatsApp, the website, aggregators and by phone never reconcile, causing errors in addresses and order contents.
Banquets handled ad hoc
Banquet and corporate-event requests get lost between managers, with no pipeline — high-value leads slip away.
Complaints end up on 2GIS
An unhappy guest stays silent on site and later leaves a 1-star review on 2GIS. The restaurant learns about the problem far too late.
What we set up for the industry
Table reservations and deposits
Bookings with a floor plan and statuses, plus deposits for peak dates via Kaspi. The host sees occupancy in real time.
Delivery in a single pipeline
Every delivery channel in one CRM with address, order contents and statuses. Fewer errors, faster assembly and dispatch.
Banquet pipeline
Request → quote → deposit → event. The manager runs each banquet through stages with reminders — high-value leads are never lost.
Guest surveys and reviews
A short survey after a visit or delivery. Negative feedback goes straight to the manager for action; happy guests are invited to post on 2GIS/Google.
Questions: Restaurants, Cafes & Food Delivery
Ready to implement for your industry?
A free audit — we will find what to implement first specifically for your niche.