Bitrix24 for Clinics and Dental Practices in Kazakhstan — Fewer No-Shows
Online booking, automated WhatsApp reminders, NPS surveys, and recall-visit management — we cut no-shows by up to 80%.
What usually hurts in this industry
We see these problems at almost every company in the niche when we run an audit.
Up to 30% no-shows
Patients book but forget to come. Doctor and equipment time sits idle, and the clinic loses money.
Booking by phone only
The front desk can't keep up at peak hours; patients hang up or switch to another clinic that offers online booking.
Recall visits get forgotten
An annual check-up is due, a follow-up exam is needed in 3 months. No one sends a reminder, so the patient doesn't return.
No feedback loop
A patient leaves dissatisfied and says nothing. The clinic never learns why and can't improve quality.
What we set up for the industry
Online booking via website and bot
Patients book a convenient time themselves through the website or a WhatsApp bot. The appointment lands automatically in the doctor's schedule.
WhatsApp reminders
Patients get a reminder a day before and 2 hours before the appointment. If they reply 'cancel,' the slot is freed up automatically.
Recall-visit cycle
A bot tracks the date of the next scheduled visit and sends the patient a timely reminder. We bring patients back to the clinic systematically.
NPS surveys
After the visit, the patient receives a short survey. Negative scores create a case for the manager; positive ones prompt a review on Google / 2GIS.
Questions: Healthcare · Clinics · Dental Practices
Ready to implement for your industry?
A free audit — we will find what to implement first specifically for your niche.