Bitrix24 CRM for Auto Service & Repair Shops in Kazakhstan
Work orders, per-vehicle repair history, extra-work approvals via WhatsApp, and reminders for the next scheduled service — Bitrix24 built for auto repair shops.
What usually hurts in this industry
We see these problems at almost every company in the niche when we run an audit.
Paper work orders
Paper forms get lost and a vehicle's repair history is stored nowhere — on every return visit everything has to be figured out from scratch.
Approvals take hours
A technician finds an extra fault, calls the customer, can't reach them — the car sits idle, the bay is occupied, and the customer gets frustrated.
Customers don't return for service
Oil changes every 10,000 km, seasonal tire swaps — without reminders the customer goes to whoever remembered them first.
No visibility into workload and revenue
How many labor hours were sold, how much each technician earned, which services are profitable — there is no tracking.
What we set up for the industry
Digital work order
Work, parts, labor hours, and pricing — all in one record. The customer approves the estimate via a link, and everything is logged.
Per-vehicle history
The full repair and parts history by VIN or license plate. On a return visit the technician immediately sees what was done before.
Approval via WhatsApp
Extra work is sent to the customer in WhatsApp with the price and photos. If approved, a task goes to the technician; if declined, the reason is logged.
Service and seasonal reminders
A bot tracks mileage and timing and invites the customer for the next scheduled service and seasonal tire swap on its own. Workload stays steady year-round.
Questions: Auto Service & Repair Shops
Ready to implement for your industry?
A free audit — we will find what to implement first specifically for your niche.